Terms & Conditions

1.1 For the purposes of these terms and conditions Red Spice Road is referred to as the “Venue”, and the client as the “Client”. The Client wishes to hire the premises located at the Venue, and to engage the Venue to provide catering on the date of hire confirmed (the Services).

1.2 In order to obtain the Services, the Client must acknowledge these terms and conditions.

2.1 All guests are respectfully required to dine from one of our tasting menus due to our limits on capacity. Please note the entire group must dine from the same tasting menu. Menu items are subject to change based on seasonal availability.

2.2 At lunch time, groups of 9 or more or private area bookings are required to dine on our 5 or 7 plate menu.

2.3 Exclusive use, private area and group bookings of 8 or more are required to dine from the Tuk Tuk or Songthaew Banquet menu from 5pm.

2.4 We attempt to cater to all basic dietary requirements however, we cannot guarantee that we will be able to accommodate to all dietary requirements that are not received in writing 48h prior to the booking. Vegetarians will receive a separate banquet at the same agreed banquet price, whereas other dietary requirements may receive a reduced menu if necessary. 

2.5 Due to the preparation of dishes and some imported ingredients, we cannot guarantee dishes are free from allergens such as (but not limited to) traces of nuts, gluten or shellfish products. As the spirit and influence of our Asian menus are of Asian in origin, we regret we cannot accommodate any dietary requirements relating to any staple Asian ingredients (e.g. chilli, lemongrass, coriander, etc). These are usually included in all base sauces, marinades, dressings and condiments, and are difficult to exclude from most dishes.

2.6 Beverage Packages are required for groups of 20 and above.

2.7 Food and Beverage selection to be confirmed in writing 1 week prior to the event.

2.8 The Client is required to confirm final numbers no later than 24h prior to your booking. Your food and beverage will be calculated using the final numbers or the actual number of attendees, whichever is greater.

2.9 No food or beverage product of any kind is permitted in the Venue for consumption at the function with the exception of religious food or very specific dietary requirements, celebratory cake (cakeage fees may apply) and usually exclude large groups or private/semi-private bookings. All requests are required in writing to your Functions Manager, additional charges may apply.

3.1 No Show policy:  

In case of ‘No Show’ or cancellation less than 24h prior to the booking, for groups up to 9 booked in the main dining area, a pre-authorisation of $50pp will be charged. There will be no charge to your credit card unless the above circumstances occur. 

If bookings in the main dining area decrease in numbers within 24 hours of the booking time, they may incur a charge of $50pp. There will be no charge to your credit card unless the above circumstances occur.

For booking in private dining rooms, we require a notice of 72h minimum if the group number change. If the number of attendees drop less than 72h prior to the booking, the group will be charged for the initial number of attendees agreed upon. 

3.2 The Client is required to pay a deposit or preauthorisation when reserving a private/semi-private dining spaces or when booking for 10 or more guests in the main dining area. All deposits will be deducted from the bill on the day of your booking. GST is applied to the final bill. As a deposit is a pre-payment, GST does not apply until the final transaction. Any receipt for deposits paid will exclude GST.

3.3 Cancellation by the Client for group of 10 guests and above in the main dining area and all size booking in the private dining rooms, must be received in writing and be acknowledged by the Venue. Where the client cancels the agreed Services:
(i). More than 60 days prior to the Services date, the Venue will refund all deposits/amounts paid.
ii). Between 60 days and 72 hours prior to the scheduled Services date, the deposit amount will be retained by the Venue but can be transferred for a future event at any venue and used within 6 months. 
(iii). Less than 72 hours prior to scheduled Services date, the Venue retains all deposit amount(s) and the Client agrees to pay 100% of the outstanding agreed minimum spend. 

3.4 Pricing is locked in for a maximum 6 months from the booking date. For functions booked more than 6 months in advance, please check with your Events Manager as to the pricing increase.

3.5 Please note that we charge an 8% gratuity for bookings of 8 guests or more.

3.6 If in any case the minimum spend is not met in private rooms or areas, the balance cannot be used to purchase cookbooks, vouchers or event tickets. The difference will be charged as a room hire fee.

3.7 Any bookings made on a public holiday will have a surcharge of 10% added to the total bill. Please note this is not included in the minimum spend.

3.8 We accept EFTPOS (excluding pre loaded debit gift cards) and all credit cards. Each payment made by debit or credit card will attract a 1.4% surcharge and 2.2% for remote transactions.

3.9 Full payment, minus any deposit paid will be due on the day of dining. The Venue cannot invoice you after the event.

3.10 Red Spice Road gift vouchers are accepted as part or full payment. No cash refunds will be given for unused value.

3.11 If for any reason payment is not received on the day of the event, we reserve the right to charge the nominated card provided in full.

3.12 A downgrade from private dining rooms: 
Less than 7 days prior to scheduled Services date, the Venue retains all deposit amount(s) and the Client agrees to pay 100% of the outstanding agreed minimum spend. 

3.13 Where the Client fails to comply with any part of these terms and conditions, the Venue may terminate the Services if the Client fails to remedy the non-compliance within 7 clear business days of being notified by the Venue. Any catering and room hire pre-payment and/or deposit will be forfeited by the Client in full.

3.14 There are no refunds for ticketed events. If you cannot attend an event, you are more than welcome to sell your spot, otherwise, it will be forfeited. If the event is sold out, a full refund will be considered provided we can successfully resell the spot on your behalf.

3.15 Third-Party Gift Cards: We will not be accepting any third-party gift cards, such as Restaurant Choice Gift Cards, Good Food Gift Cards, Gourmet Traveller Gift Cards & Best Restaurant Gift Cards.  

4.1 We have a selection of extras available for private rooms such as AV equipment (microphone, projector and screen available for hire). For other extras, please contact reservations for more information on our preferred supplier list.

4.2 We reserve the right to pass on any costs to you incurred by (but not limited to):
(i). Decorations that remove paint or varnish from walls and/or fixtures, including Blu-Tack.
(ii). Any damage that can be considered over and above fair wear and tear.
(iii). Scratched or broken furniture.
(iv). Disappearance of any item or fixture from the restaurant or private rooms that can be deemed to have occurred by you or someone from your party from CCTV footage or witness statements.

5.1 Due to licensing laws, beverages may not be brought into or taken out of the Venue.

5.2 The Venue abides by all laws relating to the Liquor Control Reform Act 1998 (Vic) and reserves the right to:
(i). Request identification from any person in the Venue space;
(ii). Refuse entry to the Venue of underage, intoxicated or dangerous persons;
(iii). Refuse service to a function guest whilst in the Venue;
(iv). Refuse entry of or remove any foreign beverage or food substance; or
(v). Refuse entry to or remove any guest who, in the opinion of the Venue, acts inappropriately towards any person providing the Services, or any other guest.

5.3 The Client is at all times required to assist the Venue in enforcing any action(s) required. Should the Client fail to do so, the Venue may close the facilities provided it is reasonable to do so.
6.4 Where the Venue closes the facilities pursuant, the Client will have deemed to have breached these terms and conditions and will be liable for the total agreed charges.

5.4 The Venue is not liable for any loss or damage to the Client or function guests as a result of any reasonable action taken.

6.1 Due to licensing laws all events over 150 guests require security personnel on the Venue door. The client will be responsible to hire its own security for the event.

6.2 An additional half hour will be required for security past the function conclusion time.

6.3 University Balls, Graduation Events, School Formals will require additional security to that stipulated in Clause 6.1 and a $5,000 bond which is only refundable at the discretion of the Venue.

6.4 Graduation and School Formals will require a parent/teacher ratio of 1:30.

6.5 Whilst on the premises of the venue, the Client acknowledges that they and their guests may be subject to video surveillance for the security of the Venue, the Client and the Venue Staff. Access to this information is limited to the General Manager, the Venue Owner and any Law Enforcement Officer.

7.1 The Client will indemnify the Venue and its employees, agents, contractors and assigns against:
(i). Any loss, damage or claims to the Venue arising out of the Client’s use of the Venue during the function period including, but not limited to, any bump-in and bump-out times;
(ii). Loss, damage or claims by any person against the Venue in respect of personal injury, death or loss of or damage to any property arising out of, or as a consequence of, the Client’s use of the Venue; and
(iii). Loss, damage or claims by any person against the Venue as a result of the Client’s breach of these terms and conditions.

7.2 In no circumstances will the Venue be liable to the Client, its servants, agents or contractors for any loss or damage to revenue, profits or goodwill or other special, incidental, indirect or consequential loss of any kind, resulting from its performance or failure to perform pursuant to the terms of these terms and conditions, including without limitation, any interruption of business, whether or not resulting from breach of contract, negligence or wilful default. In addition, the Venue will not be liable to the Client, its guests, servants, agents or contractors for any loss or damage sustained once either of these parties has left the event conducted on the night of the Services.

7.3 Any liability that the Venue may have to the Customer under these terms and conditions is capped to the monetary amount of the Services provided to the Customer, in aggregate.